Office Manager
4.
0 Milford, KS Milford, KS Full-time Full-time From $52,000 a year From $52,000 a year 1 day ago 1 day ago 1 day ago Training, Experience and Skills Required 3 yrs experience in similar position (hotel, resort, etc.
); OR degree (industry related) +1 year experience Proven effective customer relationships requiring high levels of patience, tact and diplomacy Proven leadership - can communicate, motivate, demonstrate and supervise team effectively Highly skilled at telephone and email communication and capable of mastering reservation software Experience managing fluctuating workload and scheduling to meet demands of a seasonal lakeside business Proven problem solving, can complete complex tasks timely without supervision Organization, coordination and multi-tasking with other departments Current driver's license and transportation High attention to detail, organizational skills and superior customer service Willing and able to open and close Information Center without supervision or assistance General Duties and Responsibilities Manages Guest Service Relations, Training, and Guest Response processes.
Interview, hire, train and fire staff as needed to meet requirements.
Report position vacancies to owner.
o Training staff initially and retraining as needed, document satisfactory and unsatisfactory job performance Preventative maintenance and cleaning tasks related to Office appearance, equipment and products Coordinate with Housekeeping to ensure units vacant for > 48 hours are physically checked prior to check-in Coordinate daily service, maintenance, deliveries, reservations, inspections, cleaning and staff schedule o Ensure proper opening, closing and delivery of services, work closely with Housekeeping manager o Schedule and supervise staff to ensure services to standard o Prepare, post and make available monthly (Sep-Apr) or bi-weekly (May-Aug) staff schedule o Report work orders to Maintenance or advise owner before arranging outside vendor for repair Marketing and upselling o Trip Advisor, AirBnB, VRBO, website, social media and targeted marketing campaigns o Train and educate staff to inform customers of other Acorns Resort amenities/events Make sound business decisions and maintain accurate records o Maintain accurate inventory records at all times for retail products o Ensure proper cash/credit procedures are followed and utilize POS o Report misuse of and/or stolen equipment, food, alcohol/beverage to owner within 1 hour o Adhere to all applicable regulations and laws Ensure consistency of reliable, high standard of guest experience (Office is the face of the resort) o Cleaning and proper display of reception and retail items o Stock Acorns logo items and recurring retail purchases Efficiently perform Bookkeeping and reservation software duties o Reservation Nexus technical maintenance and updates as needed o Process payroll in accordance with resort timelines and forward to resort accountant o Coordinate with all departments to account for personnel actions affecting payroll o Assemble information for external accounting as needed o Maintain an orderly accounting filing system o Comply with local, state and federal government reporting requirements Accurately and timely delivery of new employee orientation bi-weekly or as needed o Ensure required documentation for employee personnel file is complete o Provide and explain resort policies, communication methods (FB/email) and resort overview Maintain and ensure adequate supply of all recurring supply needs; collaborate other orders with owner as needed Take after-hours phone calls and manage after hours customer issues as needed Customer Service:
All communications in a friendly, helpful and professional demeanor Lead by example, demonstrate culture, motivate team, communicate and follow-up Acorns Resort reserves the right to change or add duties as needed Hours:
This is a full-time salaried position on a year-round basis.
Evenings, weekends and holiday availability are required.
Work hour will be approximately 50+/week during April through September and 40+/week during October through March.
Benefits:
Employer shared health insurance, 401k with % employer match, compensatory paid time-off, employee discounts (see employee manual), flexible work-schedule and potential for job growth.
Job Type:
Full-time Pay:
From $52,000.
00 per year
Benefits:
401(k) matching Employee discount Health insurance Paid time off Ability to Relocate:
Milford, KS 66514:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Milford, KS Milford, KS Full-time Full-time From $52,000 a year From $52,000 a year 1 day ago 1 day ago 1 day ago Training, Experience and Skills Required 3 yrs experience in similar position (hotel, resort, etc.
); OR degree (industry related) +1 year experience Proven effective customer relationships requiring high levels of patience, tact and diplomacy Proven leadership - can communicate, motivate, demonstrate and supervise team effectively Highly skilled at telephone and email communication and capable of mastering reservation software Experience managing fluctuating workload and scheduling to meet demands of a seasonal lakeside business Proven problem solving, can complete complex tasks timely without supervision Organization, coordination and multi-tasking with other departments Current driver's license and transportation High attention to detail, organizational skills and superior customer service Willing and able to open and close Information Center without supervision or assistance General Duties and Responsibilities Manages Guest Service Relations, Training, and Guest Response processes.
Interview, hire, train and fire staff as needed to meet requirements.
Report position vacancies to owner.
o Training staff initially and retraining as needed, document satisfactory and unsatisfactory job performance Preventative maintenance and cleaning tasks related to Office appearance, equipment and products Coordinate with Housekeeping to ensure units vacant for > 48 hours are physically checked prior to check-in Coordinate daily service, maintenance, deliveries, reservations, inspections, cleaning and staff schedule o Ensure proper opening, closing and delivery of services, work closely with Housekeeping manager o Schedule and supervise staff to ensure services to standard o Prepare, post and make available monthly (Sep-Apr) or bi-weekly (May-Aug) staff schedule o Report work orders to Maintenance or advise owner before arranging outside vendor for repair Marketing and upselling o Trip Advisor, AirBnB, VRBO, website, social media and targeted marketing campaigns o Train and educate staff to inform customers of other Acorns Resort amenities/events Make sound business decisions and maintain accurate records o Maintain accurate inventory records at all times for retail products o Ensure proper cash/credit procedures are followed and utilize POS o Report misuse of and/or stolen equipment, food, alcohol/beverage to owner within 1 hour o Adhere to all applicable regulations and laws Ensure consistency of reliable, high standard of guest experience (Office is the face of the resort) o Cleaning and proper display of reception and retail items o Stock Acorns logo items and recurring retail purchases Efficiently perform Bookkeeping and reservation software duties o Reservation Nexus technical maintenance and updates as needed o Process payroll in accordance with resort timelines and forward to resort accountant o Coordinate with all departments to account for personnel actions affecting payroll o Assemble information for external accounting as needed o Maintain an orderly accounting filing system o Comply with local, state and federal government reporting requirements Accurately and timely delivery of new employee orientation bi-weekly or as needed o Ensure required documentation for employee personnel file is complete o Provide and explain resort policies, communication methods (FB/email) and resort overview Maintain and ensure adequate supply of all recurring supply needs; collaborate other orders with owner as needed Take after-hours phone calls and manage after hours customer issues as needed Customer Service:
All communications in a friendly, helpful and professional demeanor Lead by example, demonstrate culture, motivate team, communicate and follow-up Acorns Resort reserves the right to change or add duties as needed Hours:
This is a full-time salaried position on a year-round basis.
Evenings, weekends and holiday availability are required.
Work hour will be approximately 50+/week during April through September and 40+/week during October through March.
Benefits:
Employer shared health insurance, 401k with % employer match, compensatory paid time-off, employee discounts (see employee manual), flexible work-schedule and potential for job growth.
Job Type:
Full-time Pay:
From $52,000.
00 per year
Benefits:
401(k) matching Employee discount Health insurance Paid time off Ability to Relocate:
Milford, KS 66514:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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